LipoDyne Official Website › Contact
ContactContact The LipoDyne Ordering Desk
Two routes, and they are not interchangeable. Anything with an order number attached goes to +1 (302) 200-3480: tracking, a delivery address you need changed, a replacement, the start of a return. Anything about a sentence on this website goes to [email protected]. The email route holds no order record and cannot open a return.
Where to write, what to have in front of you, and the message that belongs at the other route.
Which LipoDyne route answers which question?
Ten common requests, and which of the two routes can actually act on each.
| What you need | Telephone — +1 (302) 200-3480 | Email — [email protected] |
|---|---|---|
| A tracking number, or a parcel that has gone quiet | Yes | No |
| A delivery address corrected before dispatch | Yes | No |
| A return opened inside the 30-day window | Yes | No |
| The return label the seller pays for | Yes | No |
| A charge on a card statement you do not recognise | Yes | No |
| A customs or import charge on the parcel | Yes | No |
| A figure on one of these pages that looks wrong | No | Yes |
| Which source a particular sentence came from | No | Yes |
| A privacy or data request about this website | No | Yes |
| Press, permissions and reprint requests | No | Yes |
One telephone number, one email address, and nothing in the middle that both can do.
The third row is the one worth reading twice. The return window on the listing this desk hands orders to runs 30 days from delivery, and a parcel that has crossed a border has already spent 15 to 25 business days after dispatch getting to you. Time spent forwarding a message comes out of what is left.
[email protected] reaches the editorial side of this desk. It reads the panel, the listing and the published papers, and it corrects pages. There is no payment record on that side and no button that opens a return, so a return asked for by email is passed across before anyone can act on it.
When you are not sure which one you want, use the telephone. It is the route with a person on it, and a person can redirect you inside the same call rather than the next morning.
What the LipoDyne order desk will ask you for
Five fields, gathered in advance, and why the order number is not the lot code.
The order number is the field that does the work. It is the string in the confirmation email the seller’s checkout sends, not the lot code stamped on the bottle and not the certificate reference on the batch page. Lot LIP-26/GO-7994 is the same on every bottle from that run and identifies nobody’s parcel.
The postcode matters more on this product than on most. The published sales channel ships from Surat, Gujarat, India by standard international post, so a parcel is handed between carriers at least once and the tracking that finally moves is usually the domestic one. A postcode lets the desk look on the right side of that handover.
Write the date you ordered down somewhere as well. Delivery is quoted as 15 to 25 business days after dispatch, and business days exclude weekends, so a parcel that feels late at three weeks is often inside the quoted range. The shipping page sets that out day by day.
Writing to the LipoDyne website desk
What a useful correction looks like, and why the ones about the bottle matter most.
Source queries are welcome and are the easiest message this desk gets. Every ingredient sentence on this website is carried by a numbered reference at the foot of the page it sits on, and most of them are PubMed records anyone can open. If a sentence looks like it is doing more work than its reference supports, say which sentence and it will be either re-sourced or cut.
Corrections about the bottle are the most valuable of the lot. Three figures on this website came from reading the label artwork rather than any document the seller publishes: the six amounts on the panel, the other-ingredients line, and the printed expiry of 07-2028. A buyer holding a bottle whose panel differs from the one printed here has information this desk does not, and it will be published with the date it arrived.
Privacy requests go to the same address. What this website itself holds is set out on the privacy page, and the short version is that these are static files: there is no account to close here, because there was never an account.
How quickly the LipoDyne desk answers
Seven requests, the route each belongs on, and the two with a clock running.
| Request | Route | What usually happens first |
|---|---|---|
| Where is my parcel? | Telephone | The desk reads the tracking back to you and says which side of the handover it is on. Nothing is dispatched again until that is settled. |
| The address on the order is wrong | Telephone | Possible before dispatch, and much harder after. Call the same day you notice. |
| I want to return it | Telephone | The return is opened against the listing and the label is issued. The seller pays return postage, so do not buy your own. |
| The parcel arrived damaged | Telephone | Photographs of the outer box and the seal, kept until the replacement or refund lands. |
| A figure on a page is wrong | The page is checked against the panel, the listing or the paper, and either corrected with a moved review date or explained. | |
| Which study is that sentence from? | The reference number on the page and the PubMed link behind it, quoted back. | |
| A privacy or data request | Answered from what this website actually holds, which is described on the privacy page. |
Mon–Fri 9:00am–5:00pm ET. Messages that arrive outside those hours are read on the next working morning.
Two of those rows have a clock attached to them. A return has to be opened inside 30 days of delivery, and an address correction is only useful before the parcel leaves Surat, Gujarat, India. Everything else on the table can wait a day without costing anything.
Nothing on this website takes a payment, so there is no order to place by telephone and no card number anyone here should ever be told. The order button hands you to the seller’s own checkout, and that is where card details belong.
The LipoDyne postal addresses, and which parcel goes where
Two addresses on this website, a seller in another country, and a manufacturer on the label.
The office
85 Tenth Avenue, Floor 9, New York, NY 10011, USA
Correspondence only. Nothing sent here is opened as a return, and a bottle posted to it will be slower to refund than one sent to the address the desk gives you on the call.
Returns
One World Trade Center, Suite 8500, New York, NY 10007, USA
Confirm it on the telephone before you post anything. The listing pays for return shipping, so the label should reach you before the parcel leaves you. The five steps are set out in order.
The seller of record is a different organisation again. Vitadaily holds the marketplace account the payment goes through, sits in Surat, Gujarat, India, and is the party the money comes back from. This desk publishes the product information and hands the order across; it did not formulate, fill or ship anything.
The manufacturer named on the bottle is VitaLifes, which is a third party again and has no telephone line on this website. The about page prints all three names in one table, because a buyer who knows which organisation does what gets a faster answer from each of them.
Common questions about contacting the LipoDyne desk
Can I order LipoDyne over the telephone?
Can the email address open a LipoDyne return for me?
What do I need in front of me before I call about LipoDyne?
My LipoDyne parcel is late. How late is late?
Is the lot code on my LipoDyne bottle my order number?
Who actually takes the money for LipoDyne?
Who publishes this LipoDyne website?
- MedlinePlus. Caffeine. Bethesda (MD): U.S. National Library of Medicine, National Institutes of Health. https://medlineplus.gov/caffeine.html
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- Navarro V, Avula B, Khan I, et al. The Contents of Herbal and Dietary Supplements Implicated in Liver Injury in the United States Are Frequently Mislabeled. Hepatol Commun. 2019;3(6):792-794. PMID 31168513. https://pubmed.ncbi.nlm.nih.gov/31168513/
Read the LipoDyne panel before you need the telephone
Six printed amounts, 100 mg of caffeine among them, one capsule a day and 60 to a bottle. Most calls to this desk are about a parcel; almost none are about a surprise on the label, because the label is on this website in full.
$22.62 a bottle, 60 capsules · 30-day returns, seller pays postage
Order LipoDyne On The Official WebsiteOne capsule a day · 60 per bottle · lot LIP-26/GO-7994